Position Overview
The Operations Manager is responsible for the day-to-day operations of our facility located in Melrose Park. The Operations Manager works directly with subcontractors, helps with scheduling residential project installations, and reports directly to the General Manager of Residential Sales & Operations. The Operations Manager also services customers, coordinates subcontractor schedules, assists with ordering materials, and helps prepare materials for delivery to job sites. This role, along with the Operations Assistant, is one of the primary contacts for residential customers when they have questions or concerns while crews are on their property installing.
Key focus areas for this role are:
- Scheduling installation dates with customers
- Scheduling material deliveries as well as communicating adjustments to project timelines to customers and internal teams as required
- Assisting with maintaining material inventory at their location
- Scheduling and communicating with subcontractor crews
- Recruiting new independent contractors, assisting with onboarding of contractors
- Manage team of 1-2 Operations Assistants to complete the tasks of calling in JULIE utility locates, updating CRM with changes to project budgets based on project performance, customer contact, communication with Finance and Customer Service Teams.
The Operations Assistant is responsible for supporting the operations department and embraces a culture committed to delivering the Peerless Promise: Quality, Service & Integrity.
Role and Responsibilities
- Reviewing new projects for accuracy, evaluating needs/requirements, and making necessary preparations
- Helping to coordinate incoming and outgoing deliveries
- Taking inventory of materials and ordering additional materials as necessary
- Contacting customers to schedule installation, as well as if installation dates need to be adjusted or rescheduled due to weather or other scheduling complications
- Creating shop tickets and load sheets for materials needed for installation
- Collecting and tracking crew invoices
- Using internal CRM to record all communication and project tasks
- Maintaining a clean and orderly facility
Required Skills
- A self-starter able to work with minimal supervision and guidance
- Ability to effectively prioritize tasks
- Highly organized
- Effective problem solving
- Ability to communicate professionally and respectively
- Experience working with and resolving customer issues and concerns
- Experience managing subcontractor crews
- Ability to navigate difficult conversations effectively and respectfully with customers and internal team members
- Proficient in relevant computer applications: Google Suite, Salesforce (or comparable CRM system)
- Ability to excel in a fast-paced environment
- Self-motivated to achieve daily responsibilities
- Willingness to learn and grow within our organization
Preferred Skills
- Previous experience in the fence industry
- Bilingual in Spanish